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😕WTF: CX


The birth of a new section:

WTF

This acronym means Want To Focus (come on!),
and the purpose of this new category of chunks of knowledge is to explain to you some things in specific. This round: CX
Harvard people defined CX as "the sum-totality of how your customers engage with your company and brand."
They pretty much nailed it and I do not have to add anything else to it.
Thanks for reading, bye👋!

Fine, CX has become more popular with the personalization of pretty much everything online. It goes hand by hand with branding and it is basically now what you need if you want to avoid having to focus a lot on customer service. Keep a client happy with their experiences with your business, they will be more likely to share it with others and become a regular.

Why is CX important?

If you have been in business for a while, you know that what the customer experiences as soon as they walk through your doors until they leave will dictate their overall experience and will dictate whether if they will return or not. Maybe you have been doing CX for longer than I have and maybe you should be writing this thing instead of me.

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Marcos Kwasniewski: 😕WTF: CX
😕WTF: CX
https://1.bp.blogspot.com/-JSoIg56OU1o/XV0_PM4vziI/AAAAAAAAjIg/EnkqyWgOMD0JxU-rgk8EOp3NPMOLZ94YwCLcBGAs/s640/suit-business-man-business-man-37547.jpg
https://1.bp.blogspot.com/-JSoIg56OU1o/XV0_PM4vziI/AAAAAAAAjIg/EnkqyWgOMD0JxU-rgk8EOp3NPMOLZ94YwCLcBGAs/s72-c/suit-business-man-business-man-37547.jpg
Marcos Kwasniewski
https://www.madaku.com/2019/08/wtf-cx.html
https://www.madaku.com/
https://www.madaku.com/
https://www.madaku.com/2019/08/wtf-cx.html
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